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Due to the high volume of orders and inquiries, please allow up to 24 hours for a response. We are working diligently to provide you with the best support possible, and we truly appreciate your patience.

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FAQs

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Office

Orlando, United States

Email us

mygemvault@gmail.com

Call us

Phone: +1 (904) 323-2844
Monday to Friday
8:00AM - 5:00PM CST

Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

All orders are generally processed the same day your order goes into our system, our teams ensure that the product is damage clear, get the correct packaging and transfer it to our delivery partner on the same day or day +1. 

Who is behind MyHiddenVault?

MyHiddenVault is an online store created by a passionate team based in the U.S. Our mission is to bring you unique, high-quality products across fashion, home, lifestyle, and more — all in one place. We partner with trusted suppliers worldwide and source directly from manufacturers to eliminate middle steps, ensuring the best prices possible while staying sustainable for the long run as a reputable business entity, for our customers and for our employees.

Where do you ship from?

We work with warehouses in the U.S., in Malaysia and in China. Depending on the product, your order may ship from one of these location, we generally deliver between 5 and 10 days depending on your location and the product ordered.

How can I track my product?

Once your order is shipped, you will receive a confirmation email with a tracking link so you can follow your package in real time. You can find our dedicated page and copy paste your tracking code by clicking here.

Do you offer returns or refunds?

Yes! It is one of our most important features. Because we want our customers to feel completely safe and secure when ordering from our store, we offer a 90-day money-back guarantee on all our products. If you are not satisfied with your purchase, simply contact us and we will help resolve the situation.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay for a secure checkout experience.

Is shopping on MyHiddenVault safe?

Absolutely. Our store uses SSL encryption and trusted payment gateways to keep your personal and financial information safe.

How do I contact customer support?

You can reach us anytime through our Contact page, or by emailing us at mygemvault@gmail.com. Do not forget to mention your order number and your last name. You We usually reply within 24 hours.

Our headquarters

Orlando, Florida - USA 

+1 (904) 323-2844

mygemvault@gmail.com

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184 Main Rd E, St Albans VIC 3021, Australia

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gemthemes@gmail.com
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